Shipping policy
Shipping Policy
Last Updated: 19 June 2025
At Match Essence, we strive to deliver your orders promptly and efficiently. Please review our shipping policy to understand how we process and ship your purchases.
1. Processing Time
- Orders are processed within 1-2 business day after payment confirmation
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
We offer the following shipping options via AusPost:
- Free Standard Shipping with tracking Australia wide (2-6 business days).
- Express Shipping: $5 (1-2 business days).
Delivery times may vary due to external factors such as carrier delays, weather conditions, or high order volumes.
3. International Shipping
- We currently do not offer international shipping.
4. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details.
5. Shipping Issues & Lost Packages
- We are not responsible for delays caused by the shipping carrier.
- If your order is marked as delivered but has not arrived, please contact the carrier first. If you still need assistance, reach out to us at matchaessence.au@gmail.com.
- Lost or stolen packages may be eligible for a replacement or refund based on our discretion.
6. Address Accuracy
- Customers are responsible for providing accurate shipping information. We are not liable for lost shipments due to incorrect addresses.
- If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees.
7. Contact Us
If you have any questions regarding our shipping policy, please contact us at matchaessence.au@gmail.com.
By placing an order with Matcha Essence, you agree to the terms outlined in this shipping policy.